Senior Customer Renewal Specialist

2 weeks ago


Devon, United Kingdom Markerstudy Group Full time

Are you looking for a new career challenge in insurance? We are seeking an experienced and motivated individual to join our team as a Senior Customer Renewal Specialist.

About the Company

We are Markerstudy Group, a leading home insurance company that prides itself on delivering exceptional results through hard work, collaboration, and dedication. Our mission is to make a difference for our customers and for our business by putting them at the heart of everything we do.

Job Description

This role will involve dealing with customer renewals with accuracy and efficiency, processing data, making and taking inbound and outbound calls to insurers, and working as part of a fast-paced team to meet tight deadlines.

  • You will be responsible for handling customer inquiries and providing excellent customer service.
  • You will process customer data accurately and efficiently, ensuring that all information is up-to-date and secure.
  • You will make and take calls to insurers to negotiate renewal quotes and resolve any issues that may arise.
About You

To be successful in this role, you will need to be a strong communicator with great attention to detail. You must also be able to work well under pressure and meet tight deadlines. Additionally, you should have a positive approach to problem-solving and be self-motivated and driven to meet and exceed your KPIs.

What's in It for You?

We offer full training and support to ensure you feel confident and competent in your role. Your training will be remote-based, and you will have the opportunity to attain accredited industry qualifications. We believe in developing our people and providing genuine career opportunities.

Salary: £25,000 - £35,000 per annum, depending on experience.



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