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Service Director

2 months ago

London, Greater London, United Kingdom NoMad Hotel Full time

About NoMad Hotel

NoMad Hotel is a world-class hospitality brand that offers a unique and exceptional guest experience. Our restaurants and bars are the heartbeat of our hotel, and we are committed to providing a career path for those who share our passion for hospitality.

The Role - Service Director

The Service Director is a key member of our leadership team, responsible for overseeing the technical training and development of our food and beverage service team. This includes our Dining Room Managers and line staff. As Service Director, you will be responsible for ensuring the smooth flow of service, maintaining a strong presence on the floor during service hours, and delivering an exceptional guest experience.

Key Responsibilities

  • Develop and implement training programs to enhance the skills and knowledge of our service team
  • Monitor and maintain high standards of service quality and consistency
  • Lead by example, demonstrating a strong focus on guest interaction and satisfaction
  • Collaborate with other departments to ensure seamless service delivery
  • Manage and maintain accurate records of service performance and guest feedback

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to ongoing training and education programs
  • A comprehensive benefits package, including health insurance and retirement plan

Requirements

  • Proven experience in a similar role, with a strong track record of service delivery and team leadership
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

Working at NoMad Hotel

NoMad Hotel is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional guest experiences.