Insurance Experience Manager

5 days ago


York, York City, United Kingdom MERJE Ltd Full time

About the Role:

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We are seeking a highly skilled Insurance Experience Manager to join our team at MERJE Ltd. As a key member of our Customer Experience Team, you will be responsible for enhancing customer satisfaction across all touchpoints.

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Key Responsibilities:

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  • Manage specialised insurance complaints and ensure timely resolution.">
  • Spearhead Consumer Duty initiatives and drive continuous improvement through innovative ideas and strategic recommendations.">
  • Collaborate with cross-functional teams to deliver exceptional customer service and experiences.">
  • Analyse customer feedback and complaint data to identify trends and recommend improvements.">
  • Develop and implement strategies to enhance customer satisfaction and loyalty.">
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Requirements:

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  • Strong leadership skills with the ability to set clear goals and empower team members.">
  • Excellent communication and interpersonal skills.">
  • Proven experience in customer service, preferably in the insurance or financial sector.">
  • Ability to interpret policy wordings and understand complex insurance products.">
  • Strong analytical skills for trend identification and strategic decision-making.">
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What We Offer:

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A competitive salary of up to £35,000 per annum, based on experience, and the opportunity to work with an award-winning team in a dynamic, fast-paced environment.



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