Customer Support Specialist

2 months ago

London, Greater London, United Kingdom Avature Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Support team as a Customer Support Specialist - German Speakers. As a key member of our team, you will be responsible for providing exceptional customer service to a diverse range of clients, ensuring the fast and effective management of various client workflows and hardware/software issues.

Key Responsibilities
  • Provide superb customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
  • Ensure the installation, connection, hardware management and workflow support of terminal clients
  • Assist clients operating in Capital Markets, Asset Management and Financial Services by installing the Bloomberg software and configuring proprietary hardware
  • Tackle client software issues and understand how they relate to their workflows and asset-class needs
  • Work with critical information and highly sophisticated tools to ensure the security of client accounts and data
Requirements
  • Bachelor's degree or equivalent experience
  • Fluency in German, in addition to English (written and verbal)
  • Ability to multi-task and problem solve, with a willingness to learn new technologies and retain information
  • Strong communication and interpersonal skills, with a customer-focused approach
  • Ability to work independently and as part of a larger global team
What We Offer
  • A comprehensive 8-week training program to develop your skills and knowledge
  • Ongoing career development opportunities, including mentoring, recruiting, quality control and idea generation
  • The chance to work with a diverse range of clients and develop your technical skills in a fast-paced FinTech environment
  • A competitive salary and benefits package

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