European Operations Team Leader

4 weeks ago

Staverton, United Kingdom Challenge-TRG Recruitment Full time
European Operations Team Leader

This is an exciting opportunity to lead a small team in the European Operations department, overseeing the efficient running of day-to-day duties. As a European Operations Team Leader, you will be responsible for leading a team of operational staff, overseeing all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations.

Key Responsibilities:
Lead a small team of operational staff to oversee the efficient running of the European Operations department on a day-to-day basis
Oversee all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations
Plan weekly export trailers efficiently to maximise trailer payloads
Develop key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service
Ensure good internal communication between key departments, Customs, Transport, Warehouse to ensure efficient loading & transport of customer goods
Resolving and managing customer/agent queries courteously and efficiently
Adding charges and accruals to shipments
Arranging all risks insurance for high value/client sensitive shipments
Working with the team to align and streamline internal processes
Deputise for the Branch Manager as and when required

Requirements:
Experience of working in a freight forwarding/logistics role, particularly European road freight (essential)
Experience of working in a supervisory role (desirable)
Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading metres (desirable)
Strong customer service skills
Commercially aware
Clear and confident communicator
Analytical & accurate, with excellent attention to detail
Assertive
Computer literate and able to learn how to use new systems effectively
Ability to work collaboratively as a team player
Confident using Microsoft packages such as Word, Excel, PowerPoint
Good attention to detail when handling data
Ability to manage time effectively and priorities workload

About the Company:
Challenge-TRG Recruitment is an award-winning provider of international logistics and freight services. We offer a great place to work with a range of benefits, including 25 days annual leave plus 8 bank holidays, BHN Discount Platform, Employee Assistance Program, Contributory Pension Scheme, Discounted Gym Membership, Pay Day Treat Days, Learning Management System, Mental Health Forum & First Aiders.

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