Resident Engagement Specialist
2 weeks ago
At Dandara Living, we are looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds.
About the RoleWe are seeking a highly motivated and customer-focused individual to provide exceptional support to our residents and guests. The successful candidate will be responsible for handling resident enquiries, managing bookings for resident amenity spaces, and conducting move-in appointments.
- Main Responsibilities
- Provide the highest level of customer service to residents and guests, representing Dandara Living as the first point of contact.
- Assist with Parcelsafe deliveries and collections for our residential community.
- Handle resident and guest enquiries, ensuring timely and effective communication.
- Manage bookings for resident amenity spaces, including communal lounges and event areas.
- Conduct move-in appointments, inventories, and meter readings for new residents.
- Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
- Log maintenance issues and coordinate with the team to ensure timely resolutions.
- Issue keys for new move-ins and manage key replacements as needed.
- Keep communal spaces clean, presentable, and inviting for residents and their guests.
- Manage vehicle parking records and address any noise complaints, escalating where necessary.
- Update site-wide communications and the residents' portal with relevant updates.
- Assist with open days, resident events, and community-building activities.
- Conduct security walks as required to ensure a safe and secure environment.
- Collaborate with the wider team to cover additional shifts when needed.
- Update inventory feedback and ensure any issues are promptly addressed.
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service to our residents. The ideal candidate will have a strong understanding of health and safety requirements, proficiency in Microsoft Office, and experience with booking systems or databases.
- Key Requirements
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
- A strong understanding of health and safety requirements on site.
- A passion for delivering excellent customer service to enhance our residents' experience.
- ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
Dandara Living is one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. We are committed to creating vibrant communities and exceptional living experiences for our residents.
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