Resident Engagement Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Dandara Living Full time
Job Title: Resident Services Associate

At Dandara Living, we are looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds.

About the Role

We are seeking a highly motivated and customer-focused individual to provide exceptional support to our residents and guests. The successful candidate will be responsible for handling resident enquiries, managing bookings for resident amenity spaces, and conducting move-in appointments.

  • Main Responsibilities
  • Provide the highest level of customer service to residents and guests, representing Dandara Living as the first point of contact.
  • Assist with Parcelsafe deliveries and collections for our residential community.
  • Handle resident and guest enquiries, ensuring timely and effective communication.
  • Manage bookings for resident amenity spaces, including communal lounges and event areas.
  • Conduct move-in appointments, inventories, and meter readings for new residents.
  • Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
  • Log maintenance issues and coordinate with the team to ensure timely resolutions.
  • Issue keys for new move-ins and manage key replacements as needed.
  • Keep communal spaces clean, presentable, and inviting for residents and their guests.
  • Manage vehicle parking records and address any noise complaints, escalating where necessary.
  • Update site-wide communications and the residents' portal with relevant updates.
  • Assist with open days, resident events, and community-building activities.
  • Conduct security walks as required to ensure a safe and secure environment.
  • Collaborate with the wider team to cover additional shifts when needed.
  • Update inventory feedback and ensure any issues are promptly addressed.
About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service to our residents. The ideal candidate will have a strong understanding of health and safety requirements, proficiency in Microsoft Office, and experience with booking systems or databases.

  • Key Requirements
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
  • A strong understanding of health and safety requirements on site.
  • A passion for delivering excellent customer service to enhance our residents' experience.
  • ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
About Dandara Living

Dandara Living is one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. We are committed to creating vibrant communities and exceptional living experiences for our residents.



  • Leeds, Leeds, United Kingdom Avery Healthcare Full time

    We are seeking a Resident Engagement Coordinator to join our team at Avery Healthcare. In this role, you will be responsible for coordinating resident-centred activities that promote physical, cognitive, and social well-being.You will maintain accurate records, communicate effectively with residents, families, and colleagues, and contribute to creating a...


  • Leeds, Leeds, United Kingdom Anchor Full time

    Job OverviewWe are seeking an experienced Activities Engagement Specialist to join our team at Oulton Manor, a luxury residential care home in Leeds. The successful candidate will be responsible for planning and facilitating stimulating activities that promote independence and choice among our residents.About the RoleThis is a full-time position that...


  • Leeds, Leeds, United Kingdom Connect Housing Full time

    We are seeking a compassionate and positive Resident Support Specialist to join our team at Connect Housing. This afternoon role involves providing direct support to residents in our over 55s sheltered housing scheme in Leeds, ensuring their safety, wellbeing, and independence.As a key member of our team, you will be the first point of contact for residents,...


  • Leeds, Leeds, United Kingdom Avery Healthcare Full time

    Job Summary: We are recruiting a skilled Resident Care Assistant to join our dedicated care team at Avery Healthcare. As a valued member of our team, you will be responsible for delivering personalized care services that prioritize resident comfort, safety, and well-being.About the Role: In this critical position, you will assist residents with daily living...


  • Leeds, Leeds, United Kingdom Bid Services Full time

    About the Role: We are seeking a highly skilled Employment Engagement Specialist to join our specialist team in Leeds. This is an exciting opportunity to promote our specialist service for sensory impaired people and make a real difference in their lives.The ideal candidate will have excellent stakeholder engagement skills, be able to build strong...


  • Leeds, Leeds, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    As a reputable recruitment agency, James Andrews Recruitment Solutions Ltd is currently seeking an experienced Senior Business Improvement Specialist for Resident Services to join their team on a three-month temporary contract. The role is a fully remote position, requiring the successful candidate to work from home.The ideal candidate will have extensive...


  • Leeds, Leeds, United Kingdom University of Leeds Full time

    Change Engagement SpecialistThis role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.Are you experienced in stakeholder engagement and communications in complex change programmes? Do you have a track record of building partnerships with a range of...


  • Leeds, Leeds, United Kingdom Bid Services Full time

    We are seeking an Employer Engagement Worker to promote our specialist service for sensory impaired people.Main Responsibilities:Identify and engage with key stakeholders, including employers, training providers, and DWP Job Centre Plus, to build and maintain relationships.Attend networking events to promote the service and encourage organisations to access...


  • Leeds, Leeds, United Kingdom HC-One Ltd. Full time

    Job Title:Activity Engagement ManagerCompany Overview:HC-One Ltd. is a leading care provider dedicated to delivering high-quality services that prioritize resident engagement and satisfaction.Estimated Salary:£16-20 per hour (dependent on experience and qualifications)Job Description:The successful candidate will be responsible for managing and coordinating...


  • Leeds, Leeds, United Kingdom GBS Global Applied Knowledge Full time

    Job DescriptionOverviewThe Student Engagement Specialist will be responsible for leading the Student Retention team in supporting our faculties at GBS Global Applied Knowledge. This strategic role involves developing, managing, and maintaining a comprehensive programme for re-engaging students in their studies.This position requires collaboration with...


  • Leeds, Leeds, United Kingdom undisclosed Full time

    Job DescriptionThe Community Engagement Specialist will work closely with the Community Lead to design, deliver, and develop a new student engagement programme. This programme will include work experience, mentoring, and bursary opportunities for young people aged 16-18.Key responsibilities include planning and delivering workshops and presentations for...


  • Leeds, Leeds, United Kingdom Evri Full time

    Job Description:We are seeking a highly motivated Senior Community Engagement Specialist to join our dynamic team on a 6-month Fixed Term Contract.This exciting opportunity allows you to contribute to the growth and development of our community by driving engagement strategies that foster meaningful connections and relationships.The successful candidate will...

  • Nurse Care Specialist

    4 weeks ago


    Leeds, Leeds, United Kingdom Alderbrook Care Home Full time

    Nurse Care SpecialistAlderbrook Care Home is seeking a compassionate and dedicated Nurse Care Specialist to join our team. As a key member of our care team, you will be responsible for delivering high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Craft personalized care plans in collaboration...


  • Leeds, Leeds, United Kingdom Avery Healthcare Full time

    We are seeking a compassionate, enthusiastic, and dedicated individual to join Avery Healthcare as a Care Support Specialist. As Care Support Specialist, your focus will be to support the Wellbeing Coordinator in providing a wide range of activities to engage and stimulate residents' physical, cognitive, and social well-being.Responsibilities include...

  • Nurse Specialist

    4 weeks ago


    Leeds, Leeds, United Kingdom Alderbrook Care Home Full time

    About the RoleWe are seeking a skilled Registered Nurse to join our team at Alderbrook Care Home. As a Nurse Specialist, you will be responsible for delivering high-quality care to our residents, working closely with the care team to ensure their physical and emotional needs are met.Key ResponsibilitiesDevelop and implement personalized care plans for...


  • Leeds, Leeds, United Kingdom National Highways Full time

    About the RoleWe are looking for a highly skilled Public Relations and Stakeholder Engagement Specialist to join our team at National Highways. The successful candidate will have a strong track record in external affairs, public affairs or strategic stakeholder engagement and will be responsible for representing National Highways at external events and...


  • Leeds, Leeds, United Kingdom Maximus Full time

    Job SummaryMaximus is seeking a skilled Regional Employer Engagement Specialist to join our team. As a key member of our organization, you will be responsible for developing and maintaining strategic relationships with regional and key employer partners.Key ResponsibilitiesDevelop and implement regional sector plans aligned with our national employer...


  • Leeds, Leeds, United Kingdom Housing Digital Full time

    Regulatory Engagement ManagerWe are seeking a skilled Regulatory Engagement Manager to join our team, as part of our regulator's multi-disciplinary frontline regulatory teams. The Regulator of Social Housing (RSH) regulates for a viable, efficient, and well-governed social housing sector able to deliver quality homes and services for current and future...


  • Leeds, Leeds, United Kingdom Westward Care Full time

    Job Title: Residential Care SpecialistAt Westward Care, we are seeking a highly motivated and compassionate Residential Care Specialist to join our team. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents.Main Responsibilities:To provide high-quality care and support to residents, promoting...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    As a dedicated SEN Teacher with Hays Education, you will be working in specialist SEMH schools or SEN schools with pupils who have Social Emotional and Mental Health (SEMH) needs and Emotionally Based School Avoidance (EBSA) in Leeds. You will be responsible for delivering tailored educational programs to meet each student's unique needs.Key...