Business Credit Specialist
2 weeks ago
We are seeking a highly skilled Business Credit Specialist to join our team at Marlowe Fire and Security. The successful candidate will be responsible for ensuring accurate and effective customer service, maintaining a professional and courteous approach, and supporting our customer charter.
- Achieve monthly individual and team cash collection targets.
- Reduce overdue debt by achieving target.
- Chase customers via telephone, letter, and email.
- Process online Credit Card payments.
- Perform bank reconciliations.
- Post payments and allocate on customer accounts.
- Open new customer accounts, perform credit checks, and set credit limits.
- Assess credit of existing customers and authorise removal of STOP status.
- Liaise with customers and internal departments to resolve queries in a timely and professional manner.
- Manage disputes.
- Record and maintain accurate chase history of customer's account.
- Issue statements and copy invoices.
- Collate account history and documentation for commencement of legal action.
- Open and distribute incoming mail and issue Department outgoing mail.
- Support the Credit Control Manager in maintaining the Department as a support function of the business.
- Perform any other ad hoc tasks as required.
- Work independently and as part of a team to ensure customer satisfaction.
- Develop and maintain strong relationships with customers and internal departments.
- Communicate effectively and professionally with customers and internal departments.
- Process and manage customer payments and accounts.
- Monitor and report on cash collection targets and overdue debt.
- Perform credit checks and assess credit worthiness of customers.
- Manage and maintain accurate records and documentation.
- Professional business approach.
- Ability to work independently and as part of a team.
- Excellent administration and computer skills.
- Customer-focused with the ability to resolve customer queries.
- Analytical approach.
- Experience of analysing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams.
- Strong organisational skills.
- High attention to detail.
- Ability to handle multiple priorities with a structured approach.
- Experience of Sage Line 200 and Cash4Windows preferred.
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