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Supporter Care Officer
2 months ago
We are seeking a highly skilled and dedicated Supporter Care Officer to join our team at Third Solutions. As a Supporter Care Officer, you will play a key role in delivering exceptional customer service to our supporters and donors, ensuring their needs are met and exceeded.
Key Responsibilities:- Respond to donor and potential donor enquiries through multiple channels, providing accurate and timely information to ensure complete supporter satisfaction.
- Work closely with fundraising teams and stakeholders to deliver an excellent service to a variety of supporters, including delivering fundraising stewardship activities.
- Take inbound and make outbound telephone calls/emails as required to new supporters, follow up queries, address concerns, verify details or thank donors.
- Retain and manage information needed for contact management, using appropriate resources and reference materials.
- Handle complaints from a variety of sources and respond sensitively and in line with agreed quality objectives.
- Contribute to the team's objectives by actively taking part in, or leading on specific projects.
- Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money, and understanding the importance of delivering excellent customer care.
- IT literate, across all standard Office software with experience of using databases and data collection.
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to different audiences, recognising the importance of diversity.
- Excellent interpersonal and communication skills both written and oral.
- Highly accurate with excellent attention to detail and ability to problem solve effectively.
We are an equal opportunities employer and welcome applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK.
