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Service Centre Manager

2 months ago

Chelmsford, Essex, United Kingdom Gi Group Full time
About the Role

We are seeking a dynamic leader to join our team as a Service Centre Manager. As a key member of our organization, you will be responsible for leading a high-performing team in the safety industry.

Key Responsibilities
  • Performance Targets: Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally with customers.
  • Process Improvement: Analyze internal procedures to identify opportunities for improvement and cost reduction.
  • Strategic Planning: Contribute to strategic planning for the department and set team objectives accordingly.
  • Staffing and Scheduling: Organize and plan work schedules based on staffing levels to maintain smooth operations.
  • Escalation Point: Act as a point of escalation for queries and complaints from both internal and external stakeholders.
  • Helpdesk Support: Be accountable for providing necessary support within the helpdesk functions.
  • Audits and Controls: Implement audits and controls across the team to maintain quality and compliance.
  • Team Development: Develop, coach, mentor, and collaborate with team members to meet operational needs.
Desirable Experience
  • Demonstrate strong leadership and team management skills, including effective delegation, decision-making, coaching, and people development.
  • Experienced in data information handling and skilled in analytical decision-making.
  • Possess a strong coaching technique, fostering growth and performance improvement.
  • Committed to developing a safety-focused culture within the team.
  • Approaches planning activities with a well-organized and systematic mindset.
About Us

Gi Group is a world-renowned safety company that manufactures and services safety equipment used on the frontline saving lives daily. We are proud to be working in partnership with a leading organization in the industry.