Customer Success Representative
3 weeks ago
Job Title: Customer Success Representative
">Salary: £97 - £105 per hour (Competitive hourly pay rate)
About the Company: Our client is a renowned award-winning business with a beautiful building in the heart of Birmingham, offering a unique opportunity to work with a great team.
Job Description:
We are looking for a Customer Success Representative to join our team, supporting the Sales Manager in the sale of venue hire across 9 locations in Birmingham. This role involves building relationships with clients, ensuring their needs are met and expectations are managed effectively.
Responsibilities:
- Supporting the Sales Manager in the sale of venue hire
- Building relationships with clients and ensuring their needs are met
- Collaborating with colleagues across the business to monitor profitability
- Collecting and tracking essential data to measure KPIs and performance against budget
- Handling administration, including contracts, invoices, and event-related paperwork
Requirements:
- Prior sales, customer service, and administration experience
- Strong ability to deliver services in line with business goals and targets
- Knowledge and understanding of the arts and culture sector (advantageous)
- Excellent teamwork and communication skills to engage with internal and external stakeholders
- Proven track record in meeting customer needs and understanding client requirements
Why Work for Us:
- Flexible hours and hybrid working opportunity
- Diversity and inclusivity at the heart of our workplace
- Generous discount offers on food and beverages
- Training offered
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