Front Desk Representative

2 days ago


Birmingham, Birmingham, United Kingdom Forest of Arden Hotel & Country Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Forest of Arden Hotel & Country Club. As a key member of our reception team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in experience.

About You:

  • Previous experience in a similar role is preferred but not essential.

Skills and Qualifications:

  • Strong communication skills (verbal, listening, writing) are essential.
  • You should be proactive, reliable, and able to work effectively within a team.
  • A good level of English is required.

Key Responsibilities:

  1. Deliver exceptional customer care and service to all guests.
  2. Liaise with Housekeeping to allocate rooms daily.
  3. Work closely with Supervisors/Management to maintain control of administration procedures and ensure security at the front desk.
  4. Have knowledge of hotel rates, special rates, and facilities.
  5. Take reservations in the absence of the reservation's agent.
  6. Operate the telephone, Opera, and Micros systems.
  7. Understand banking and change order procedures.
  8. Familiarize yourself with the Accident Reporting Procedure, Maintenance Fault Procedure, and Fire Policy.
  9. Ensure compliance with the Hotel's Health and Safety Policy and all Company Policies on Cash, Key, and controls.
  10. Be responsible for all payment transactions on shift and report any discrepancies.

Benefits:

  • Perkbox - Variety of retail discounts.
  • Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks.
  • Discount with our sister hotel Dalmahoy Hotel.
  • Use of the leisure facilities including discounted rates for family.
  • Free meals and hot drinks provided on shift.
  • Free shuttle bus service from nearby accessible locations.
  • Bonus subject to business performance.

Salary: £24,000 per annum (dependent on experience).



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