IT Service Support Professional

4 days ago


Faversham, United Kingdom Shepherd Neame Full time
Job Title: Technical Support Specialist - Shepherd Neame

**About the Role:** We are seeking a skilled IT Support Specialist to join our team at Shepherd Neame. This is a fantastic opportunity for someone who is passionate about delivering exceptional technical support and wants to be hands-on in transforming how we work.

The ideal candidate will have experience working in an IT Service Desk role, with operational knowledge of PCs, servers, printers, and basic networking. You will also need to be technically proficient at the 2nd/3rd line level with Windows 10 and 11, and have working knowledge of Microsoft 365 and MS Teams (Excel, Word, Outlook). Knowledge of PowerApps and Forms is advantageous.

**Responsibilities:*
  • Provide best-in-class first-line (Service Desk) and second-line support to all team members and stakeholders within service level agreements
  • Assist the infrastructure team with third-line support tasks as and when needed
  • Handle Service Desk enquiries intelligently, managing tickets, and deploying approved tools and services per our internal processes, ensuring reliability

Benefits:
  • $55,000 - $65,000 per year
  • Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
  • 25% discount on food at Shepherd Neame Managed Houses
  • Financial wellbeing app and early wage withdrawal scheme
  • Generous Company Pension plan
  • Share Incentive Plan
  • Access to a Mental Wellbeing Platform
  • 25 days holiday (+ bank holidays)


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