Clinical Support Specialist

1 month ago


Crumlin Co Antrim, United Kingdom Randox Health Full time
Client Support Specialist Role

Randox Health is a leading provider of clinical diagnostics, dedicated to improving health worldwide with innovative solutions. We are seeking a Client Support Specialist to join our team at our HQ on the Diamond Road, just outside Crumlin.

Key Responsibilities:
  • Provide exceptional customer service by addressing queries effectively.
  • Troubleshoot customer issues related to orders, account status, and relevant concerns.
  • Deliver essential support for clients while identifying potential sales opportunities.
  • Respond to customer enquiries promptly via phone, email, or live chat.
Requirements:
  • Excellent customer service skills.
  • Experience dealing with customers via email and phone.
  • Ability to work in a fast-paced environment and meet deadlines.
About Randox Health:

We encourage individuals to adopt a personalized, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using our revolutionary technology, we measure hundreds of health biomarkers, generating unrivaled data that can predict future health concerns and identify early signs of illness even before symptoms arise.

In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and was used by a variety of private companies and individuals, including the sports industry and in the UK Government's National COVID-19 Testing Programme.


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