Operational Manager
13 hours ago
As a leading operator in the entertainment industry, we are seeking an exceptional individual to take on the role of Operational Manager at our Coatbridge club.
We offer a competitive salary of £11.44 per hour, rising to £12.40 per hour upon successful completion of probation and sign off. This is a full-time 40-hour role that will include daytime, evening, late night, and weekend shifts.
The Role
Our ideal candidate will have experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment. They will be confident in their ability to adapt communication skills to different situations and have experience as a supervisor or team leader in a retail, hospitality, or leisure business.
The successful candidate will lead by example, ensuring that our teams understand what is expected of them. They will also create a safer gambling environment for all customers and colleagues across all channels.
Benefits
- We provide access to trained mental health advocates for advice on mental wellbeing.
- Our staff discount scheme offers 50% off bingo tickets, food, and soft drinks.
- Staff can refer friends for a reward and participate in a pension scheme.
Requirements
- Experience in customer-facing roles with excellent communication skills.
- A background in supervision or team leadership, ideally in retail, hospitality, or leisure.
- Ability to challenge the status quo and ensure customers follow company policies.
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