Retail Store Manager Leader
22 hours ago
St. Andrew's Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions requiring complex symptom management, and/or end-of-life care.
Role SummaryThe Retail Store Manager will lead and manage the day-to-day operations of our Retail Store in alignment with the organisation's goals and values.
Key Responsibilities:- Leadership and Strategy: Develop and implement strategies to drive sales growth, improve customer experience, and enhance volunteer engagement.
- Operations Management: Oversee daily store operations, including till management, stock control, and cash handling.
- Customer Service: Foster excellent customer relationships, provide exceptional service, and resolve customer complaints in a timely manner.
- Volunteer Management: Recruit, train, and supervise volunteers to ensure seamless store operations.
- Financial Accountability: Manage store finances, including budgets, forecasts, and performance reporting.
To succeed in this role, you will need:
- A passion for retail management and leadership.
- Strong communication and interpersonal skills.
- Ability to work flexibly, including unsociable hours.
- Epos and IT experience (preferred).
- Market trend awareness and ability to deliver an attractive shopping experience.
As a Retail Store Manager at St. Andrew's Hospice, you can expect:
- A warm and supportive working environment.
- Unsocial Hours Payments (where relevant to role).
- Generous Annual Leave Entitlement.
- Induction Programme.
- Employee Assistance Programme.
- Counselling Services.
- Occupational Health.
- Contributory Pension Scheme.
- Flexible Working Practices.
- NHS Staff Benefits Scheme.
£40,000 - £50,000 per annum, depending on experience.
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