Retail Store Manager Leader

22 hours ago


Coatbridge, North Lanarkshire, United Kingdom ST. ANDREW'S HOSPICE Full time
Job Overview

St. Andrew's Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions requiring complex symptom management, and/or end-of-life care.

Role Summary

The Retail Store Manager will lead and manage the day-to-day operations of our Retail Store in alignment with the organisation's goals and values.

Key Responsibilities:
  • Leadership and Strategy: Develop and implement strategies to drive sales growth, improve customer experience, and enhance volunteer engagement.
  • Operations Management: Oversee daily store operations, including till management, stock control, and cash handling.
  • Customer Service: Foster excellent customer relationships, provide exceptional service, and resolve customer complaints in a timely manner.
  • Volunteer Management: Recruit, train, and supervise volunteers to ensure seamless store operations.
  • Financial Accountability: Manage store finances, including budgets, forecasts, and performance reporting.
Requirements

To succeed in this role, you will need:

  • A passion for retail management and leadership.
  • Strong communication and interpersonal skills.
  • Ability to work flexibly, including unsociable hours.
  • Epos and IT experience (preferred).
  • Market trend awareness and ability to deliver an attractive shopping experience.
What We Offer

As a Retail Store Manager at St. Andrew's Hospice, you can expect:

  • A warm and supportive working environment.
  • Unsocial Hours Payments (where relevant to role).
  • Generous Annual Leave Entitlement.
  • Induction Programme.
  • Employee Assistance Programme.
  • Counselling Services.
  • Occupational Health.
  • Contributory Pension Scheme.
  • Flexible Working Practices.
  • NHS Staff Benefits Scheme.
Estimated Salary

£40,000 - £50,000 per annum, depending on experience.


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