Current jobs related to Service Desk Analyst - Coventry, Coventry - Severn Trent
-
Service Desk Analyst
2 months ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
2 months ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
1 month ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
1 month ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
-
Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personResolve...
-
Service Desk Analyst
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeJob Title: Service Desk AnalystAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
-
Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and resolve issues for our customers via...
-
Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key ResponsibilitiesInvestigate and diagnose incidents within the Service Desk,...
-
IT Service Desk Analyst
4 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key ResponsibilitiesProviding support for end-user applications, including M365, MS Office, and...
-
IT Service Desk Analyst
4 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Samsic UK. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Application SupportProvide support for end-user applications, including M365, MS...
-
Service Desk Support Specialist
1 month ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.Key Responsibilities:Provide Exceptional Customer Service: Respond to customer inquiries via phone,...
-
Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.Key ResponsibilitiesProvide first-line support to customers via phone, email, and web chat.Ensure all support requests are recorded...
-
Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key ResponsibilitiesInvestigate and diagnose incidents within the Service Desk,...
-
Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
-
Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
-
Senior IT Service Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the roleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Samsic UK. As a key member of our IT Service Desk, you will be responsible for providing exceptional customer service and technical support to our internal customers.The successful candidate will have a strong background in IT service management, with experience in...
-
Senior IT Service Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleSamsic UK is seeking an experienced IT Service Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for delivering a first-class, customer-centric IT service to our internal customer base.The successful candidate will have a good mix of both customer service and technical skills, with experience in...
-
Senior IT Service Analyst
4 weeks ago
Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled and experienced IT Service Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing first-class, customer-centric IT service to our internal customer base.Key ResponsibilitiesProvide support for end-user applications, including M365, MS Office, and...
-
Service Desk Engineer
1 month ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements availableSalary range approximately £28,000-£30,000 + Bonus + BenefitsAbout the RoleWe are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 1st...
-
Service Desk Engineer
1 month ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements availableSalary range approximately £28,000-£30,000 + Bonus + BenefitsAbout the RoleWe are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 1st...
Service Desk Analyst
2 months ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our Technology team at Severn Trent. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.
Key Responsibilities- Manage and communicate high-priority incidents, ensuring timely resolution and effective communication with the business.
- Engage with the Service Assurance function, customers, and internal/external suppliers to restore service.
- Take control of high-priority incidents, gathering and documenting all necessary information.
- Raise and manage changes required by third-party service providers.
- Provide first-line support, diagnosing and resolving incidents and escalating to the appropriate support team.
To be successful in this role, you will need to possess:
- Substantial interpersonal and technical skills.
- An analytical mindset and problem-solving abilities.
- A solid technical understanding of PCs, PC applications, LAN technology, Windows, MS Office applications, Citrix, and Lotus Notes.
- Experience in Microsoft Certifications and CompTIA Certifications is desirable.
- Knowledge and experience in an outward-facing, customer service function where you have delivered exceptional customer experience.
As a Service Desk Analyst at Severn Trent, you will have the opportunity to build a career with a leading water and waste company. We offer a range of benefits, including:
- Salary up to £, (pro-rata'd for hours).
- Days holiday + bank holidays (and the ability to buy/sell up to days per year).
- Annual bonus scheme (up to £, based on company performance and subject to eligibility).
- Leading pension scheme – we will double your contribution (up to % when you contribute ;
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate.
- % monthly discount with Busy Bees Nurseries and one-week free childcare.
- Dedicated training and development with our Academy.
- Electric vehicle scheme and retail offers.
- Family-friendly policies.
- Two paid volunteering days per year.
Severn Trent is a leading water and waste company that provides critical national infrastructure to millions of customers in our region. We are committed to delivering exceptional customer service and technical support to our internal customers.
