Service Desk Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.
Key Responsibilities:- Provide Exceptional Customer Service: Respond to customer inquiries via phone, email, and web chat, providing timely and effective solutions to their software-related issues.
- Log and Track Support Requests: Accurately record and track all support requests on the Zendesk system, ensuring that all tickets can be effectively managed and resolved.
- Escalate Issues: Identify and escalate complex issues to the Group Leader in a timely manner, providing clear and concise descriptions of the fault to facilitate swift resolution.
- Liaise with Colleagues: Collaborate with colleagues across departments to ensure incidents are resolved and customer communication is complete.
- Improve First Time Fixes: Share knowledge and document issues on the staff knowledge base to increase the number of first time fixes.
- Communicate Progress: Keep customers informed of progress and resolution of their issues, ensuring they are fully updated at all times.
- Build Strong Relationships: Foster strong relationships with customers, creating a positive experience at all times.
- Stay Up-to-Date: Stay current with software developments and address any knowledge gaps to ensure excellent customer service.
- Analytical Approach: Demonstrate an analytical approach to problem-solving.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate technical issues to non-technical customers.
- Self-Motivation: Be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to deadlines.
- Pressure Management: Work effectively under pressure, prioritizing workload and managing multiple tasks simultaneously.
- Technical Knowledge: Have experience in mobile device management, with the ability to communicate effectively at all levels.
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Service Desk Support Specialist
6 days ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer RoleWe are seeking a highly skilled Service Desk Engineer to join our team in Central Coventry. The ideal candidate will have previous experience in Helpdesk/Service Desk roles, with a strong understanding of IT systems and services.Key responsibilities include:Providing first and second-line support to clients, including...
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Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key ResponsibilitiesInvestigate and diagnose incidents within the Service Desk,...
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Service Desk Support Specialist
3 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at ParentPay Group. As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues.Key ResponsibilitiesProvide first-line support to customers via phone, email, and web chat.Ensure all support requests are recorded...
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Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
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Service Desk Support Specialist
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Job DescriptionAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
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Service Desk Engineer
1 month ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements availableSalary range approximately £28,000-£30,000 + Bonus + BenefitsAbout the RoleWe are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 1st...
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Service Desk Engineer
1 month ago
Coventry, Coventry, United Kingdom Cubiq Recruitment Full timeService Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements availableSalary range approximately £28,000-£30,000 + Bonus + BenefitsAbout the RoleWe are seeking a highly motivated and enthusiastic Service Desk Engineer to join our team. As a Service Desk Engineer, you will be responsible for providing 1st...
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Service Desk Analyst
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Service Desk Analyst
2 months ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
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Service Desk Analyst
1 month ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
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Service Desk Analyst
1 month ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...
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Service Desk Specialist
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Service Desk Specialist
4 weeks ago
Coventry, Coventry, United Kingdom B2BGateway Full timeThe Ideal CandidateWe are seeking a highly motivated and technically skilled individual to join our Service Desk team at B2BGateway. The successful candidate will be eager to learn and demonstrate a strong work ethic, excellent communication skills, and a methodical approach to problem-solving.Key ResponsibilitiesPrioritize, diagnose, and resolve multiple...
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IT Service Desk Analyst
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Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key ResponsibilitiesProviding support for end-user applications, including M365, MS Office, and...
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Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personResolve...
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Service Desk Analyst
4 weeks ago
Coventry, Coventry, United Kingdom ParentPay Group Full timeJob Title: Service Desk AnalystAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...
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IT Service Desk Analyst
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Coventry, Coventry, United Kingdom Samsic UK Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Samsic UK. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Application SupportProvide support for end-user applications, including M365, MS...
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Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob Summary:We are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key Responsibilities:Provide technical support and resolve issues for our customers via...
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Service Desk Analyst
3 weeks ago
Coventry, Coventry, United Kingdom Severn Trent Full timeJob SummaryWe are seeking a skilled Service Desk Analyst to join our Technology team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key ResponsibilitiesInvestigate and diagnose incidents within the Service Desk,...
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IT Support Specialist
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Coventry, Coventry, United Kingdom Zenzero Full timeService Desk Engineer RoleThe Service Desk Engineer is a critical role that ensures the effective and continuous provision of service desk support to clients. As a Service Desk Engineer, you will provide exceptional standards of support to customers, across a variety of products, services, and platforms.Key Responsibilities:Answer phone calls from end-users...
