Senior IT Service Analyst

4 weeks ago


Coventry, Coventry, United Kingdom Samsic UK Full time
About the Role

We are seeking a highly skilled and experienced IT Service Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing first-class, customer-centric IT service to our internal customer base.

Key Responsibilities
  • Provide support for end-user applications, including M365, MS Office, and in-house/industry-specific applications.
  • Troubleshoot application issues and errors, and assist users with application functionalities.
  • Install and configure applications as required, and provide user guidance.
  • Support hardware and systems, including M365/Active Directory and operating systems (Windows/Android/iOS).
  • Troubleshoot end-user device issues, such as laptops, phones, tablets, and IT equipment.
  • Manage incident tickets, including logging, categorizing, and resolving issues.
  • Process user requests for IT services, including password resets, account creation, and software installations.
  • Update and maintain the knowledge base with articles and solutions to common issues.
  • Provide excellent customer service to all users, and communicate clearly and concisely with users.
Requirements
  • ITIL v3/v4 Foundation certification or familiarity with ITIL best practice in IT Service Management.
  • Good knowledge of M365, M365 Admin, Active Directory, Windows, and user administration.
  • Experience using a ticketing system, such as Fresh Service.
  • Experience managing hardware running Windows 10, Android, and iOS.
  • Basic understanding of technology from a networking/hardware/software perspective.
  • Ability to work well under pressure, use initiative to proactively identify areas for improvement, and determine correct workload priorities for the Service Desk Team.
What We Offer
  • 35 days holiday (including bank holidays and 2 days for your birthday).
  • Cycle to Work Scheme.
  • Company Pension.
  • Rewards & Discount Scheme.
  • Free on-site parking.


  • Coventry, Coventry, United Kingdom Certes IT Service Solutions Full time

    A Senior Business Analyst is required for our higher education client to work on a specific Estates Management project.You will provide business analysis support to a programme of work to implement an Integrated Workplace Management System (IWMS - Estates Management System); particularly focusing on:Understanding, documenting and analysing business processes...


  • Coventry, Coventry, United Kingdom Service Care Legal Full time

    Role Overview:We are seeking a highly skilled Senior Financial Analyst to join our team at Service Care Solutions. As a key member of our accounting team, you will be responsible for providing expert financial guidance and support to our clients.Key Responsibilities:• Prepare financial statements and reports for unincorporated and incorporated...


  • Coventry, Coventry, United Kingdom Service Care Solutions - Legal Full time

    Service Care Solutions is seeking a highly skilled Senior Financial Analyst to join their team in Coventry. This is a permanent position that offers a competitive salary and a range of benefits.Key Responsibilities:Prepare financial statements and reports for various clients.Provide taxation services and support to clients.Develop and maintain relationships...

  • Service Desk Analyst

    3 weeks ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    Job SummaryWe are seeking a skilled Service Desk Analyst to join our team at Severn Trent. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personResolve...


  • Coventry, Coventry, United Kingdom Coventry Building Society Full time

    About the RoleCoventry Building Society is seeking a skilled Senior Treasury Analyst to contribute to the development and maintenance of its treasury operations. This 12-month fixed term contract presents an exciting opportunity for a talented professional to join the Society's team.Key ResponsibilitiesDevelop and maintain treasury operations, ensuring...


  • Coventry, Coventry, United Kingdom Coventry Building Society Full time

    Senior Analyst - Information & Cyber Security - IAMCoventry Building Society is seeking a Senior Analyst - IAM to join our expanding Cyber team. The role requires the successful candidate to drive through security good practices as we expand our use of cloud technologies and take on digital transformation initiatives. This role will influence security...


  • Coventry, Coventry, United Kingdom Samsic UK Full time

    About the roleWe are seeking a highly skilled IT Service Desk Analyst to join our team at Samsic UK. As a key member of our IT Service Desk, you will be responsible for providing exceptional customer service and technical support to our internal customers.The successful candidate will have a strong background in IT service management, with experience in...


  • Coventry, Coventry, United Kingdom Samsic UK Full time

    About the RoleWe are seeking a highly skilled and experienced IT Service Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key ResponsibilitiesProvide first-level support for end-user applications, including M365, MS Office,...


  • Coventry, Coventry, United Kingdom Samsic UK Full time

    About the RoleWe are seeking a highly skilled and experienced IT Service Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key ResponsibilitiesProvide first-level support for end-user applications, including M365, MS Office,...


  • Coventry, Coventry, United Kingdom Service Care Solutions Ltd Full time

    Service Care Solutions Ltd is seeking a Semi-Senior Accountant to provide accounting and taxation services to a variety of clients.Key Responsibilities:Working closely with other team members to deliver high-quality accounting and taxation services.Preparing accounts for unincorporated and incorporated businesses.Preparing company tax returns and personal...


  • Coventry, Coventry, United Kingdom Morson Group Full time

    Job Summary:We are seeking a highly skilled Senior Financial Analyst to join our Group FP&A team. As a key member of the team, you will be responsible for delivering high-quality financial reporting and analysis to support business decision-making.Key Responsibilities:Develop and maintain financial models and forecasts to support business planning and...


  • Coventry, Coventry, United Kingdom Samsic UK Full time

    About the RoleSamsic UK is seeking an experienced IT Service Analyst to join our IT Service Desk team. As a key member of our team, you will be responsible for delivering a first-class, customer-centric IT service to our internal customer base.The successful candidate will have a good mix of both customer service and technical skills, with experience in...

  • Service Desk Analyst

    2 months ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    Job Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...

  • Service Desk Analyst

    2 months ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    Job Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...

  • Service Desk Analyst

    1 month ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    Job Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...

  • Service Desk Analyst

    1 month ago


    Coventry, Coventry, United Kingdom Severn Trent Full time

    Job Title: Service Desk AnalystSevern Trent is seeking a skilled Service Desk Analyst to join our Technology team. As a Service Desk Analyst, you will be the first point of contact for Technology, working to resolve user issues, restore lost service quickly, and escalate issues when necessary.Key Responsibilities:Manage and communicate high-priority...

  • Financial Analyst

    3 weeks ago


    Coventry, Coventry, United Kingdom Service Care Solutions - Legal Full time

    Service Care Solutions - Legal is seeking a highly skilled Financial Analyst to join their team in Coventry. The ideal candidate will have a strong background in accounting and taxation, with excellent communication skills and the ability to work effectively in a team.Key Responsibilities:Provide accounting and taxation services to a variety of...


  • Coventry, Coventry, United Kingdom https:jobs-redefined.cositemap Full time

    Join Our Team as a Senior Analysis AnalystIn this pivotal role, you will be part of the driving force behind JLR's success, helping steer operational excellence across our corporate teams. Your contributions will transform our iconic brands and shape the future of modern luxury.Key Responsibilities:Work with management to drive application change, focusing...


  • Coventry, Coventry, United Kingdom https:jobs-redefined.cositemap Full time

    Join Our Team as a Senior Analysis AnalystIn this pivotal role, you will be part of the driving force behind JLR's success, helping steer operational excellence across our corporate teams. Your contributions will transform our iconic brands and shape the future of modern luxury.Key Responsibilities:Work with management to drive application change, focusing...

  • Service Desk Analyst

    4 weeks ago


    Coventry, Coventry, United Kingdom ParentPay Group Full time

    Job Title: Service Desk AnalystAs a Service Desk Analyst at ParentPay Group, you will be the primary point of contact for customers regarding software-related issues. Your excellent communication skills and ability to deliver high levels of customer service will be essential in providing first-line support via phone, email, and web chat.Key...