Technical Helpdesk Expert

6 days ago


Tonbridge, Kent, United Kingdom Brook Street UK Full time £28,000 - £30,000
Job Description
We are seeking a highly skilled Technical Helpdesk Expert to join our team at BROOK STREET UK. As a key member of our organization, you will be responsible for providing exceptional support to our clients regarding their digital products. This role is ideal for individuals with a strong technical background and excellent communication skills.

Main Duties:
- Providing step-by-step help over the phone and preparing quotes
- Upselling additional products where needed and completing technical suitability checks
- Implementing digital products, creating how-to guides and videos, and reporting on product performance

Essential Skills:
- Strong technical background in Technical Helpdesk or Technical Product Support
- Excellent communication and analytical skills
- Ability to work independently and as part of a team

Salary and Benefits:
- Competitive salary: £28,000 - £30,000 per annum (plus potential for quarterly bonuses)
- 21 days holiday + 4 well-being days + 8 bank holidays
- Free parking and quarterly staff events
- Opportunity to work with a dynamic team and develop your skills

About Us:
BROOK STREET UK is a leading recruitment agency with a strong reputation for excellence. We pride ourselves on our commitment to providing outstanding service to our clients and candidates.

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