Digital Product Support Specialist
1 day ago
Job Description:
We are seeking a highly skilled Technical Helpdesk/Technical Product Support professional to join our team at Brook Street UK. As a key member of our support team, you will provide exceptional customer service, technical guidance, and support to our clients.
The ideal candidate will have a strong technical, customer service, and analytical background, along with excellent communication skills.
Key Responsibilities:
- Providing comprehensive support for customers regarding their digital products
- Assisting clients with resolving issues or concerns
- Implementing digital products
- Creating how-to guides and videos
- Courtesy calls to customers to ensure all is running well
- Reporting on product performance
- Preparing quotes
Requirements:
To succeed in this role, you must have a strong technical, customer service, and analytical background, along with excellent communication skills.
Benefits:
- 21 days holiday + 4 well-being days + 8 bank holidays
- Free parking
- Quarterly staff events with reward schemes
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