Luxury Travel Industry Strategist
24 hours ago
About the Role
">Elegant Resorts is a leading luxury travel brand in the UK, seeking an experienced Business Analyst to lead the delivery of our 3-year strategic Target Operating Model (TOM). As part of The Portman Travel Group, we pride ourselves on delivering exceptional experiences for our customers.
">Key Responsibilities
">- ">
- Strategic Delivery:">
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- Shape and execute the 3-year scalable TOM roadmap for Luxury businesses.">
- Analyze, re-engineer processes, and build business cases to deliver projects such as CRM, Reservations, and Client Documentation systems.">
- Leverage strong Business Analysis and Project Management skills using tools like Monday.com.">
- Leadership & People Management:">
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- Provide clear direction and leadership to project teams, fostering a collaborative and results-driven culture.">
- Manage, mentor, and develop team members, ensuring their skills align with business objectives.">
- Delegate effectively while maintaining accountability for project outcomes.">
- Supplier & System Management:">
- ">
- Manage system suppliers, upgrades, and changes while mitigating risks and optimizing usage.">
- Lead UAT for system enhancements and ensure systems deliver maximum value.">
- Develop comprehensive reporting solutions aligned with business needs.">
- Maintain meticulous documentation for strategy, risks, and project updates.">
- Security & Compliance:">
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- Ensure IT systems meet security standards (ISO27001, CyberEssentials) and maintain Disaster Recovery plans.">
- Work alongside IT compliance teams to mitigate risks and ensure robust data protection.">
Benefits
">We offer a competitive salary of £60,000 - £80,000 per annum, plus additional benefits including:
">- ">
- Generous holiday entitlement.">
- Hotel and airline discounts.">
- Discounts on sporting events and tickets.">
- Employee Assistance inc access to free counselling.">
Candidate Profile
">We are looking for an experienced Business Analyst with:
">- ">
- Proven expertise in Business Analysis, leading technical projects, and managing teams.">
- Change management, UAT, and risk mitigation capabilities.">
- Clear strategic thinking, planning, and resource management abilities.">
- Solid understanding of IT security principles.">
Desirable Skills:
">Familiarity with project management methodologies (Agile, PRINCE2), knowledge of travel systems, CRM, eCommerce, and APIs, and exposure to ITIL practices and technical architectures are desirable.
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