Night Receptionist

5 days ago


Stansted, United Kingdom Arora Group Full time

Arora Group: A Leader in Hospitality Excellence

We are seeking a highly skilled and motivated Night Receptionist to join our team at Arora Group. As a Night Receptionist, you will play a critical role in ensuring the smooth operation of our hotel's front desk and providing exceptional customer service to our guests.

  • Key Responsibilities:
  • Manage front desk operations, including check-in, check-out, and guest services
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a professional and courteous manner
  • Process payments, handle guest complaints, and maintain accurate records
  • Requirements:
  • Previous experience in a hotel environment, preferably in a front desk or reception role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and hotel standards

What We Offer:

  • Competitive hourly rate with generous holiday allowance
  • Discounted hotel room rates
  • Training and development opportunities to enhance your skills and career progression
  • Uniform, dry cleaning, and meals provided
  • Pension coverage
  • Exciting career progression opportunities within the Arora Group

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