Night Receptionist

6 days ago


Stansted, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly motivated and experienced Night Receptionist to join our team at Arora Group. As a Night Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk and reception area, ensuring that it is clean and tidy at all times.
  • Process guest arrivals and departures, handling check-ins and check-outs efficiently and effectively.
  • Handle guest complaints and issues in a professional and courteous manner, escalating to management if necessary.
  • Work collaboratively with other departments to ensure that guest needs are met and exceeded.

Requirements:

  • Previous experience as a Night Receptionist in a hotel or similar environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to remain calm and composed under pressure, with a strong attention to detail.
  • Highly motivated and enthusiastic individual, with a passion for delivering exceptional customer service.

What We Offer:

  • A competitive hourly rate and 28 days paid holiday.
  • Discounted hotel room rates across our hotels.
  • Valuable training and development opportunities.
  • Uniform and complimentary dry cleaning and free meals.
  • Pension cover.
  • Unrivalled career progression prospects.

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