Guest Relations Duty Manager
4 weeks ago
Job Summary
The Guest Relations Duty Manager is a key role in ensuring exceptional guest experiences at Hyatt Regency London - The Churchill. As a senior manager on duty, you will oversee a team of four in the Guest Relations department and collaborate closely with department heads to deliver outstanding service.
Key Responsibilities
- Define and implement strategies to enhance the guest experience
- Create memorable experiences and provide exceptional levels of service through excellent interpersonal and communication skills
- Mentor and coach the team to ensure maximum engagement with guests
- Connect and build rapport with guests, understand their needs, and make suitable recommendations to elevate their stay
- Support the Front Office team with arrivals, check-ins, and departures
- Be an ambassador for Hyatt hotels, promoting food & beverage outlets and services across properties
- Monitor Medallia and TripAdvisor to drive guest satisfaction
About Hyatt Regency London - The Churchill
Located in the heart of London's West End, Hyatt Regency London - The Churchill offers a range of services tailored to business and leisure travellers. With 440 sophisticated guestrooms and 11 meeting spaces, the hotel features seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at the award-winning Churchill Bar & Terrace.
Our Values
At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. Joining us means being part of a global team that is passionate about diversity, equity, and inclusion.
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Guest Relations Duty Manager
4 weeks ago
London, Greater London, United Kingdom Hyatt Corporation Full timeGuest Relations Duty ManagerHyatt Regency London - The Churchill is a 5-star hotel located in the heart of London's West End, offering 440 sophisticated guestrooms and 11 meeting spaces.As a Guest Relations Duty Manager, you will be responsible for overseeing a team of four in the Guest Relations department, ensuring exceptional guest experiences across the...
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Guest Relations Duty Manager
4 weeks ago
London, Greater London, United Kingdom Hyatt Corporation Full timeGuest Relations Duty Manager Role OverviewAs a Guest Relations Duty Manager at Hyatt Regency London - The Churchill, you will be responsible for overseeing the Guest Relations department and ensuring exceptional guest experiences across the entire property.Key Responsibilities:Define and implement strategies to enhance the guest experienceCreate memorable...
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Guest Relations Duty Manager
4 weeks ago
London, Greater London, United Kingdom Hyatt Corporation Full timeGuest Relations Duty Manager Role SummaryThe Guest Relations Duty Manager is a key role within our hotel, responsible for overseeing the Guest Relations department and ensuring exceptional guest experiences. As a senior manager, you will act as the senior manager on duty in the hotel at weekends, collaborating closely with department heads to drive guest...
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