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Guest Relations Duty Manager

1 month ago

London, Greater London, United Kingdom Hyatt Corporation Full time

Guest Relations Duty Manager Role Overview

As a Guest Relations Duty Manager at Hyatt Regency London - The Churchill, you will be responsible for overseeing the Guest Relations department and ensuring exceptional guest experiences across the entire property.

Key Responsibilities:

  • Define and implement strategies to enhance the guest experience
  • Create memorable experiences and provide exceptional levels of service through excellent interpersonal and communication skills
  • Mentor and coach the team to ensure maximum engagement with guests
  • Connect and build rapport with guests, understand their needs, and make suitable recommendations to elevate their stay
  • Support the Front Office team with arrivals, check-ins, and departures
  • Be an ambassador for Hyatt hotels, promoting food & beverage outlets and services across properties
  • Monitor Medallia and TripAdvisor to drive guest satisfaction
  • Act as a senior manager of duty during weekends, bank holidays, and evening shifts

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is a sophisticated hotel located in the heart of London's West End, featuring views over Portman Square. With 440 guestrooms and 11 meeting spaces, the hotel offers a range of services tailored to business and leisure travellers.

What We Offer

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt for you and your family and friends
  • Free meals in our colleague restaurant
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • Continuous learning and development opportunities for a clear career path and job promotion opportunities across Hyatt Hotels worldwide