Guest Relations Duty Manager
4 weeks ago
Guest Relations Duty Manager
Hyatt Regency London - The Churchill is a 5-star hotel located in the heart of London's West End, offering 440 sophisticated guestrooms and 11 meeting spaces.
As a Guest Relations Duty Manager, you will be responsible for overseeing a team of four in the Guest Relations department, ensuring exceptional guest experiences across the entire property.
You will act as the senior manager on duty in the hotel at weekends, collaborating closely with department heads to drive guest satisfaction.
The ideal candidate will have excellent interpersonal and communication skills, with the ability to create memorable experiences and provide exceptional levels of service.
Key responsibilities include:
- Defining and implementing strategies to enhance the guest experience
- Mentoring and coaching the team to ensure maximum engagement with guests
- Supporting the Front Office team with arrivals, check-ins, and departures
- Monitoring Medallia and TripAdvisor to drive guest satisfaction
Hyatt Regency London - The Churchill offers a range of benefits, including 12 complimentary nights a year across Hyatt Hotels worldwide, discounted hotel stays, and free meals in our colleague restaurant.
At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions.
Join a team that is making travel more human, connected, and sustainable. Opportunities are yours to shape, and your individuality is celebrated.
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Guest Relations Duty Manager
4 weeks ago
London, Greater London, United Kingdom Hyatt Corporation Full timeGuest Relations Duty Manager Role OverviewAs a Guest Relations Duty Manager at Hyatt Regency London - The Churchill, you will be responsible for overseeing the Guest Relations department and ensuring exceptional guest experiences across the entire property.Key Responsibilities:Define and implement strategies to enhance the guest experienceCreate memorable...
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Guest Relations Duty Manager
4 weeks ago
London, Greater London, United Kingdom Hyatt Corporation Full timeJob SummaryThe Guest Relations Duty Manager is a key role in ensuring exceptional guest experiences at Hyatt Regency London - The Churchill. As a senior manager on duty, you will oversee a team of four in the Guest Relations department and collaborate closely with department heads to deliver outstanding service.Key ResponsibilitiesDefine and implement...
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Guest Relations Duty Manager
4 weeks ago
London, Greater London, United Kingdom Hyatt Corporation Full timeGuest Relations Duty Manager Role SummaryThe Guest Relations Duty Manager is a key role within our hotel, responsible for overseeing the Guest Relations department and ensuring exceptional guest experiences. As a senior manager, you will act as the senior manager on duty in the hotel at weekends, collaborating closely with department heads to drive guest...
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