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Maintenance & Repairs Manager

1 month ago

Luton, Luton, United Kingdom Response Personnel Full time

Maintenance & Repairs Manager

We are seeking an experienced Maintenance & Repairs Manager to join our team at Response Personnel. As a key member of our Property Services team, you will be responsible for delivering high-quality maintenance and repairs services to our clients.

Key Responsibilities:

  • Manage contractors and ensure compliance with regulatory requirements.
  • Oversee the maintenance and repairs program, including capital replacements and cyclical investments.
  • Monitor contractor performance and implement corrective actions as needed.
  • Develop and implement effective asset management strategies.
  • Ensure timely and efficient payment of invoices related to maintenance and repairs.
  • Coordinate day-to-day maintenance activities to deliver effective customer service.
  • Monitor and manage repairs budgets to ensure resources are allocated effectively.
  • Manage the work scheduling function to ensure the right resources are in the right place at the right time.
  • Supervise trades personnel to ensure they have the necessary information and equipment to undertake their responsibilities.
  • Carry out post-inspections on all properties as required.
  • Undertake void property and repair inspections, including photographs, schedules of works, and provision of reports to the repairs/voids scheduler.
  • Chair the weekly voids meeting and work with colleagues to ensure regular updates are provided.
  • Monitor and manage disrepair claims, including liaison with our in-house team and surveyor/s to ensure full surveys are undertaken and detailed reports and schedules of works are prepared.
  • Undertake works related to refurbishing office spaces as required.
  • Oversee maintenance inventory and equipment to ensure proper storage and usage.
  • Manage the team fleet to ensure it is correctly maintained, including MOT, servicing, and monthly stock checks.
  • Ensure all work is undertaken in accordance with Health and Safety legislation, ensuring that all H&S paperwork is in order prior to works being undertaken.
  • Attend emergency situations outside normal working hours, if necessary.
  • Deputise for the Head of Property Services during absences.
  • Support the Head of Property in the recruitment and training of the Property Services team.
  • Update knowledge by participating in training opportunities to support staff.
  • Undertake the investigation of and effective handling of complaints as required.
  • Work to minimise any possible disrepair claims.

Requirements:

  • Experience in repair and maintenance in residential properties and line management.
  • Understanding of compliance responsibilities within the housing environment.
  • Experience of inspecting defects in dwellings and specifying cost-effective repairs.
  • Good working knowledge of building construction, building regulations, other statutory authority regulations, and health and safety legislation.
  • Experience of managing Health and Safety concerns.
  • Understanding of component replacements and programs of work.
  • Dealing with disrepair claims.
  • Undertaking property inspections and preparing schedules of works.
  • Experience of delivering high standards of customer service to all customers, internal and external.
  • Experience in managing external contractors in addition to in-house teams.
  • Ability to deal with conflicting priorities and complex situations.
  • Good verbal and written communication skills.
  • Problem solver and sound decision-maker.
  • Highly developed communication and interpersonal skills, able to engage people at all levels.
  • Excellent analytical and evaluation skills.
  • Excellent influencing skills.
  • Experience of managing and supervising staff and contractors.

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