Restaurant Reservations Specialist

3 weeks ago


London, Greater London, United Kingdom Ten Lifestyle Group Full time
We are seeking a skilled Restaurant Reservations Consultant to join our team at Ten Lifestyle Group. As a key member of our team, you will be responsible for delivering exceptional dining experiences to our members. Your primary focus will be on managing member requests, building relationships with members, and ensuring seamless communication with suppliers and internal teams.

Key Responsibilities:

* Acknowledge and respond to member requests promptly, with a focus on exceeding expectations.
* Communicate with members, suppliers, and internal teams to deliver high-quality dining experiences.
* Resolve requests resourcefully, adding value to each one while enhancing member satisfaction.
* Conduct research for unique or unusual dining requests, always seeking ways to improve the service.

Requirements:

* At least 3 - 4 years' of relevant work experience in hospitality, ideally in restaurants.
* Solid practical knowledge of the London dining scene, with a focus on fine dining is a must.
* Experience in working with private dining / events is desired but not mandatory.
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
* Passionate about engaging with members.
* Administration and planning.
* Computer literacy - Word, Excel, PowerPoint, Outlook.

Benefits:

* Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
* We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
* All our employees also enjoy a range of benefits, including a competitive salary, flexible work arrangements, annual leave, and a company pension.

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