Restaurant Reservations Specialist
3 weeks ago
Key Responsibilities:
* Acknowledge and respond to member requests promptly, with a focus on exceeding expectations.
* Communicate with members, suppliers, and internal teams to deliver high-quality dining experiences.
* Resolve requests resourcefully, adding value to each one while enhancing member satisfaction.
* Conduct research for unique or unusual dining requests, always seeking ways to improve the service.
Requirements:
* At least 3 - 4 years' of relevant work experience in hospitality, ideally in restaurants.
* Solid practical knowledge of the London dining scene, with a focus on fine dining is a must.
* Experience in working with private dining / events is desired but not mandatory.
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
* Passionate about engaging with members.
* Administration and planning.
* Computer literacy - Word, Excel, PowerPoint, Outlook.
Benefits:
* Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
* We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
* All our employees also enjoy a range of benefits, including a competitive salary, flexible work arrangements, annual leave, and a company pension.
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