Restaurant Reservations Specialist

4 weeks ago


London, Greater London, United Kingdom Ten Group Full time
Unlock the Art of Fine Dining

Are you a connoisseur of fine dining, always on the lookout for the next great culinary experience? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join our team as a Restaurant Reservations Consultant at Ten Lifestyle Group.

About the Role

As a Restaurant Reservations Consultant, you will be the key to unlocking the best dining experiences for our members. You will use your extensive knowledge of the London dining scene to secure bookings at the most sought-after restaurants, while also providing exceptional customer service and support to our members.

Key Responsibilities
  • Member Requests: Acknowledge and respond to member requests promptly, with a focus on exceeding expectations.
  • Relationship Building: Establish strong relationships with members, truly understanding their preferences and dining needs.
  • Research and Planning: Conduct research for unique or unusual dining requests, always seeking ways to improve the service.
  • Administration: Keep member information up to date in the in-house system with 100% accuracy, minimizing potential confusion.
Requirements
  • Experience: At least 3-4 years' of relevant work experience in hospitality, ideally in restaurants.
  • Knowledge: Solid practical knowledge of the London dining scene, with a focus on fine dining is a must.
  • Skills: Excellent phone etiquette, verbal, written, and interpersonal skills, as well as administration and planning skills.
Benefits
  • Competitive Salary: A competitive salary will be offered depending on experience.
  • Flexible Work Arrangements: Offer flexible work arrangements including Hybrid work possibilities.
  • Annual Leave: Annual Leave of 25 days per annum & 3 extra days of annual leave in their third year.
  • Paid Sabbatical: One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave.
  • Company Pension: Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.).
  • Ten Loyalty Rewards: Lucrative Ten Loyalty Rewards program.
  • Remote Working Holidays: Remote Working Holidays - Travel and Work for up to 4 weeks per year.
  • Travel and Entertainment Discounts: Access to lots of great travel and entertainment discounts as our clients' members would.
  • Global Team: Be part of our global, dynamic, and inclusive Team, with diversity at its core.
  • Growth Opportunities: Possibility of growth within a dynamic and international company.


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