Restaurant Reservation Coordinator

3 weeks ago


London, Greater London, United Kingdom Hawksmoor Full time
Be Part of Our Reservations Team

We are seeking a skilled Reservationist to join our reservations team. As a Reservationist, you will be responsible for managing reservations, providing exceptional customer service, and working closely with our front-of-house team to ensure a seamless dining experience for our guests.

About the Role

This is a fantastic opportunity to join a leading restaurant group, Hawksmoor, and be part of a dynamic team that is passionate about delivering exceptional service and hospitality. As a Reservationist, you will have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the success of our restaurants.

Key Responsibilities
  • Manage reservations and bookings for our restaurants
  • Provide exceptional customer service to our guests
  • Work closely with the front-of-house team to ensure a seamless dining experience
  • Develop and maintain a thorough knowledge of our menu and wine list
  • Assist with events and functions as required
What We Offer

We offer a competitive salary and benefits package, including:

  • Refer a friend bonus from day 1
  • Tronc paid for every hour you work, breaks, and holidays
  • Use of Wagestream to instantly access the wages you've earned
  • Discounted health and fitness benefits
  • Additional paid maternity and paternity leave to help you care for new additions to your family
  • Income protection insurance for critical illness and death benefit
  • Free meals when you're at work
  • 50% off food in our restaurants for you and your loved ones
  • An optional 20 hours each year to use for volunteering
  • Exclusive savings on travel, shopping, restaurants, and more
  • 28 days' holiday that include service charge
  • A restaurant welfare budget allocated for healthy snacks, drinks, and support during our busiest times of the year
  • Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR, and a five-stage management development programme, run in partnership with the Watershed Management School
  • Access to counselling, remote GP/physio services, legal advice, and more

We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.



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