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Service Coordinator
2 months ago
About the Role
The Role
GAP Lifting Hire & Sales offers a comprehensive range of lifting equipment and accessories. Our TIC team is responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment. We cover a wide range of equipment, from harnesses to cranes, and provide repair, service, installation, and supply services to meet customer requirements.
Based in our Leeds depot, the TIC Service Coordinator will be responsible for:
- Liaising with customers, suppliers, and GAP colleagues to ensure enquiries are evaluated and prepared in line with customer requirements.
- Assessing, quoting, and overseeing installation, load testing, and technically complex jobs.
- Ensuring engineers have the necessary equipment, support, and information to complete the works on schedule, on budget, and in accordance with the job specification.
- Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
- Preparing and submitting the necessary RAMS, permits, and paperwork in advance of the job, ensuring that works can commence as scheduled.
About You
Successful applicants should demonstrate the following:
- Proven experience within an administrative role scheduling works, managing team diaries, and dealing with customer queries.
- Excellent customer service skills, both over the phone and via email.
- Ability to work effectively within a fast-paced environment, managing conflicting priorities.
- Proficient in Microsoft Office, including Excel and Word.
- Candidates with experience of working in the lifting equipment industry would be preferred, although this is not essential, as full training will be provided.
About Us
GAP Group Limited is a leading provider of equipment hire and sales solutions. We offer a range of benefits, including a competitive salary and bonus scheme, up to 25 days annual leave, and a contributory pension scheme. Our in-house Learning & Development Team is dedicated to giving you the skills you need to succeed in your role. We are an equal opportunities employer and welcome applications from all qualified candidates.
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