Spa Operations Manager

1 month ago

Banbury, Oxfordshire, United Kingdom Bannatyne Health Club Full time
Spa Manager Job Description

Job Title: Spa Manager

Location: Banbury

Job Type: Full-time

Hours: 40 hours per week

Rate of Pay: £14.50 per hour

About the Role

We are seeking a highly motivated and experienced Spa Manager to join our team at Bannatyne Health Club in Banbury. As a Spa Manager, you will be responsible for overseeing the daily operations of the spa, ensuring a seamless and relaxing experience for all guests.

You will lead, motivate, and manage a team of skilled therapists and support staff, developing and implementing strategies to increase spa revenue and client satisfaction.

Key Responsibilities
  • Oversee daily spa operations, ensuring exceptional customer service and a relaxing experience for all guests.
  • Lead and manage a team of therapists and support staff, providing guidance and support to ensure excellent service delivery.
  • Develop and implement strategies to increase spa revenue and client satisfaction, including marketing and promotional activities.
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Maintain the highest standards of cleanliness, safety, and customer service, ensuring a positive and welcoming environment for all guests.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.
  • Create a positive and collaborative work environment, promoting professional growth and development among team members.
Requirements

To be successful in this role, you will need:

  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills, with the ability to speak confidently to clients face-to-face, over the telephone, and by email.
  • Proven experience of delivering excellent customer service.
  • Flexibility and proactivity in managing multiple priorities.
  • The ability to make decisions, solve problems, and take appropriate action.
  • Experience of managing a team and strong people development skills.
  • The ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
Desirable Qualifications

Knowledge of ELEMIS products and treatments is desirable.

About Bannatyne Health Club

Bannatyne Health Club is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees.

As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience, working with a talented team to create a positive and welcoming environment for all guests.

We offer a range of benefits, including flexible scheduling, 28 days annual leave, free gym membership, and discounted spa treatments and goods.

If you're passionate about wellness and customer service, and have a talent for leading a team to deliver exceptional experiences, we'd love to hear from you.

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