Spa Manager

1 month ago

Banbury, Oxfordshire, United Kingdom Bannatyne Health Club Full time
Job Title: Spa Manager

Are you passionate about delivering exceptional customer experiences and leading a team to achieve outstanding results? Bannatyne Health Club invites you to join our team as a Spa Manager.

About the Role:

As a Spa Manager, you will be responsible for overseeing the daily operations of our spa, ensuring a seamless and relaxing experience for all guests. You will lead, motivate, and manage a team of skilled therapists and support staff, developing and implementing strategies to increase spa revenue and client satisfaction.

Key Responsibilities:
  • Oversee daily spa operations, ensuring a high level of customer satisfaction and service quality.
  • Lead and manage a team of therapists and support staff, providing guidance and support to ensure excellent customer service and high-quality treatments.
  • Develop and implement strategies to increase spa revenue and client satisfaction, including marketing and promotional activities.
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations.
  • Maintain the highest standards of cleanliness, safety, and customer service.
Requirements:
  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • KPI driven and results focused.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills.
  • Proven experience of delivering excellent customer service.
  • Ability to work flexible hours, including weekends and holidays.
Why Bannatyne Health Club?

Bannatyne Health Club is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.

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