Clinical Support Assistant
2 weeks ago
Main Responsibilities:
Assist patients with accessing the appropriate healthcare services or professionals in a courteous and efficient manner.
Provide general assistance to the Practice team and project a positive image to patients and visitors.
Key Duties:
- Knowledge of all Practice procedures and working in accordance with written protocols.
- Handling completed repeat prescriptions, checking names and addresses.
- Administrative duties assigned by the Practice team.
- Receiving patients, consulting with team members, and covering reception positions as needed.
- Processing appointment requests, dealing with visit requests, and handling phone calls.
- Registration of new patients, computer data entry, and medical records management.
- Scanning letters, patient medical records, and performing reception tasks as necessary.
- General maintenance of the Practice environment, including room clearance and alarm management.
- Chaperoning clinicians, making coffee, and performing other tasks assigned by the Practice manager or doctors.
Person Specification:
- Good general education, numeracy, and literacy skills.
- Previous experience working with computers.
- Desirable: experience as a Medical Receptionist in a GP surgery and customer care experience.
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