Clinical Support Assistant

2 weeks ago


Brighouse, Calderdale, United Kingdom Longroyde Surgery Full time

Main Responsibilities:


Assist patients with accessing the appropriate healthcare services or professionals in a courteous and efficient manner.


Provide general assistance to the Practice team and project a positive image to patients and visitors.


Key Duties:



  • Knowledge of all Practice procedures and working in accordance with written protocols.
  • Handling completed repeat prescriptions, checking names and addresses.
  • Administrative duties assigned by the Practice team.
  • Receiving patients, consulting with team members, and covering reception positions as needed.
  • Processing appointment requests, dealing with visit requests, and handling phone calls.
  • Registration of new patients, computer data entry, and medical records management.
  • Scanning letters, patient medical records, and performing reception tasks as necessary.
  • General maintenance of the Practice environment, including room clearance and alarm management.
  • Chaperoning clinicians, making coffee, and performing other tasks assigned by the Practice manager or doctors.

Person Specification:



  • Good general education, numeracy, and literacy skills.
  • Previous experience working with computers.
  • Desirable: experience as a Medical Receptionist in a GP surgery and customer care experience.


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