Administrative Support Professional

22 hours ago


Brighouse, Calderdale, United Kingdom Dawsongroup Environmental Municipal Civil Full time

Dawsongroup Environmental Municipal Civil is a leading supplier of self-drive Municipal, industrial and specialist vehicles for contract hire. We are seeking an experienced Commercial Support Administrator to join our team in Brighouse. As a key member of our commercial and operations team, you will provide essential administrative support to ensure the smooth functioning of our operations and maintain high levels of customer satisfaction.


The successful candidate will be the first point of contact for customer queries regarding recharges and warranty claims. Key responsibilities include:



  • Accurately processing recharges for rented assets and promptly sending them to customers
  • Ensuring that all recharges are correctly calculated, reflecting usage, damages and any additional costs
  • Collaborating with the finance team to ensure timely and accurate invoicing
  • Providing prompt and professional responses to customer queries, offering assistance and resolving issues effectively
  • Processing warranty claims to manufacturers, following established procedures
  • Coordinating with manufacturers to ensure accurate documentation and timely resolution of claims
  • Addressing queries regarding warranty claims
  • Reviewing customer downtime claims, ensuring adherence to established policies and procedures
  • Analysing relevant documentation, such as rental agreements and maintenance records, to validate downtime claims
  • Generating reports
  • Providing general administrative support to the wider team, including data entry, record keeping, filing and reception duties


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