Bilingual Customer Service Representative

4 weeks ago

Birmingham, Birmingham, United Kingdom Adecco UK Limited Full time
Customer Service Advisor - German or Spanish

Adecco UK Limited is seeking a Bilingual Customer Service Advisor to join their team in Birmingham. As a Customer Service Advisor, you will be responsible for engaging with customers over the phone, providing outstanding service and resolving any queries or concerns.

The Role:
  • Engage with customers to provide exceptional service and resolve queries or concerns.
  • Book appointments for sales representatives to attend sites.
  • Build strong relationships with customers to ensure their needs and expectations are met.
  • Collaborate with a team to achieve targets and deliver exceptional service.
  • Utilise excellent communication skills to convey information effectively and professionally.
What's in it for you:
  • Competitive hourly rates ranging from £14.
  • Full-time working pattern, providing stability and consistent working hours.
  • No driving required, allowing you to save time and money on commuting.
What we're looking for:
  • Excellent communication skills and a natural ability to build rapport with customers.
  • Bilingual German or Spanish is essential for this role.
  • Positive attitude and a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment and meet targets.
  • Previous customer service experience is desired but not essential.

Adecco is a disability-confident employer and is committed to building a supportive environment for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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