Senior Retail Manager
4 weeks ago
As we continue to expand our luxury chocolate brand across the UK, we're seeking a highly skilled and experienced Store Manager to lead our team in Ilkley.
We're looking for a passionate and confident leader who can drive sales and deliver exceptional customer service in our busy store environment.
Key responsibilities include:
- Providing leadership and guidance to your team to achieve sales targets and deliver 100% customer satisfaction.
- Driving store sales and profit through effective inventory management and commercial opportunities.
- Exceeding sales targets and KPIs through clear communication and coaching of your team.
- Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.
Requirements:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high service guest interaction.
- Natural leadership qualities to get the best of your high performing team both individually and collectively.
- A passion for chocolate, our brand and for giving the best service to our guests.
- Café operations experience would be highly advantageous.
What we offer:
- A competitive salary and 50% off our products.
- Incentives based on performance.
- We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.
About us:
- We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the VelvetiserTM.
- A cacao pod takes years to grow – it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
- Now, we're market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we're still growing... Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
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