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Customer Service Representative

1 month ago

Chester, Cheshire, United Kingdom Page Personnel Sales Full time
About Our Client

Our client is a leading pub company that owns a substantial estate of tenanted and leased pubs across the UK.

Focused on helping its licensees succeed, our client provides essential support and resources, allowing pub operators to effectively run their businesses.

The company prioritises strong, lasting relationships with its partners and delivers top-notch customer service through its dedicated Customer Support and Sales team.

Key Responsibilities
  • Promote and sell key brands to ensure licensees have the best product range for their customers.
  • Encourage licensee engagement with the online ordering platform and provide support to use it efficiently.
  • Handle incoming calls and digital communications from licensees, internal colleagues, distribution companies, and suppliers.
  • Provide friendly, professional, and supportive front-line service to licensees.
  • Manage tasks related to the drinks supply chain, such as order/line failures, picking failures, stock management, and reporting faulty stock.
Requirements
  • Proven experience in customer support: demonstrated ability to manage customer relationships, preferably in a sales or support role.
  • Customer service focus: willingness to go the extra mile to support licensees, colleagues, and the team.
  • Technical skills: experience with Excel and an aptitude for learning new systems and processes.
What We Offer
  • Opportunities for professional development and advancement.
  • A chance to work in the exciting leisure, travel & tourism industry.