Claim Handler

1 month ago


Redhill, Surrey, United Kingdom Travelers Full time
Job Title: Claim Handler

We are seeking a skilled Claim Handler to join our team at Travelers. As a Claim Handler, you will be responsible for handling property claims in a timely and efficient manner, ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Analyze and apply policy coverage accurately to all assigned claims.
  • Investigate assigned claims to determine the extent of damage or loss.
  • Negotiate and settle claims proactively in accordance with Company guidelines and best practices.
  • Reserve claims accurately in accordance with Company guidelines and best practices.
  • Ensure that Company service standards are upheld.
  • Maintain data accuracy.
  • Instruct, liaise with and manage external vendors and monitor the quality and cost of their services, ensuring required technical and service standards are met.
  • Authorise claim payments and reserves within agreed claims handling authority.
  • Provide technical advice. Develop and maintain effective business relationships both externally and internally.
  • Work as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
  • Assists Senior Claim Professionals and others with larger and more complex claims, where required.
  • Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
  • Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
Requirements:
  • Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
  • Preferably has experience in claim handling environment.
  • Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
  • Intermediate communication skills.
  • Intermediate business perspective.
  • Intermediate ability to build collaborative relationships.
  • Intermediate openness to influence, flexibility.
  • Demonstrates intermediate accountability and credibility.
  • Intermediate ability to think analytically and strategically.
  • Advanced customer focus.
  • Intermediate ability to exercise sound judgment and decision making.
  • Intermediate ability to work effectively as part of a team.
  • Preferably currently working towards ACII qualification
What We Offer:
  • Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.
  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.
  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.
  • Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

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