Technical Support Specialist
6 hours ago
This is a Monday to Friday office-based role with an estimated salary of £22,500 - £28,000 per annum. As a Customer Tech Support trainee, you will be responsible for taking incoming service requests from clients while providing excellent customer service.
You'll use your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients' technology stack.
This is an entry-level role that requires no experience or qualification, as training and development will be provided upon employment.
Responsibilities and Expectations- Be accountable for your performance.
- Excellent verbal and written communication skills, as you'll be documenting your work within the PSA system on every customer request.
- Multi-tasking is key.
- The ability to deal with a healthy balance of pressure.
- Become a 'Product Champion' of a particular tool.
- 'Board leading' - overseeing the customer service requests as they come in.
Key Performance Indicators (KPIs) measured include customer satisfaction, SLA adherence, first touch fix percentage, and average time to resolution.
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