Customer Service Support Specialist

6 days ago


Ramsgate, Kent, United Kingdom Trapeze Recruitment Services Ltd Full time
Job Summary

We are seeking a highly motivated and enthusiastic Customer Service Support Specialist to join our team at Trapeze Recruitment Services Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various channels, including phone, email, and ticketing systems.

Main Responsibilities:
  • Deliver outstanding customer service by responding promptly to customer inquiries and resolving issues in a timely and professional manner.
  • Utilize your technical skills to diagnose and resolve complex technical issues related to our clients' technology stacks.
  • Collaborate with colleagues to ensure seamless communication and knowledge sharing within the team.
Requirements:
  • Possess excellent verbal and written communication skills, with the ability to articulate complex technical information in a clear and concise manner.
  • Demonstrate a strong passion for technology and a willingness to learn and adapt to new technologies and trends.
  • Showcase a positive attitude, with a focus on delivering exceptional customer experiences.
Key Performance Indicators (KPIs):
  • Customer satisfaction ratings, measured through regular feedback surveys.
  • First call resolution rates, indicating the ability to resolve customer issues efficiently.
  • Accreditation passes, demonstrating proficiency in technical areas.
Benefits:
  • Competitive salary of £20,000 - £25,000 per annum, depending on experience.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, fostering collaboration and teamwork.
  • Benefits package, including cycle-to-work scheme, onsite gym, and profit-sharing.

This is an exciting opportunity to join a forward-thinking company and contribute to the delivery of exceptional customer experiences. If you possess a strong passion for technology and a commitment to customer service excellence, we encourage you to apply.



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