Concierge - Stratford-upon-Avon

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Valor Hospitality Europe Full time
About the Role

We are seeking a highly skilled and welcoming Concierge to join our team at Valor Hospitality Europe. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Act as a local area expert, providing guests with information and recommendations on local attractions, restaurants, and activities.
  • Work closely with other departments to ensure seamless service delivery and guest satisfaction.
  • Manage guest requests and resolve any issues that may arise during their stay.
  • Maintain a high level of knowledge about our hotel's facilities, services, and amenities.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing hospitality company.
  • Training and development opportunities to enhance your skills and career prospects.
  • A fun and supportive work environment.
  • The chance to make a real difference in the lives of our guests.
Requirements
  • Excellent communication and interpersonal skills.
  • A warm and welcoming personality.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of local area and attractions.
  • Previous experience in a customer-facing role.

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