Concierge - Stratford-upon-Avon

3 weeks ago

StratforduponAvon, Warwickshire, United Kingdom Valor Hospitality Europe Full time
Concierge Role Overview

We are seeking a skilled and welcoming Concierge to join our team at Valor Hospitality Europe. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
  • Work closely with other departments to ensure seamless guest experiences, from check-in to check-out.
  • Develop and maintain local knowledge, recommending attractions and activities to guests to enhance their stay.
  • Manage guest requests and resolve any issues that may arise, ensuring a high level of satisfaction.
  • Collaborate with colleagues to maintain a clean and organized reception area, ensuring a positive first impression for guests.
What We Offer:
  • A competitive rate of pay and benefits package.
  • Opportunities for career growth and development, including nationally recognized apprenticeships.
  • A range of exclusive discounts and perks, including Valor team member rates at our UK hotels.
  • A supportive and inclusive work environment, with a focus on employee wellbeing and happiness.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Knowledge of the local area and ability to recommend attractions and activities to guests.
  • Ability to work a range of shifts and days, including evenings and weekends.

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