Managed Services Engineer I

2 weeks ago


London, Greater London, United Kingdom Heartland Business Systems Full time

Job Summary

This role provides a wide range of IT services, supporting desktops, applications, servers, networking, and firewalls. The ideal candidate will have a blend of technical and customer service skills.

Key Responsibilities

  • Perform proactive maintenance duties, including upgrades and patching.
  • Provide remote application and hardware support.
  • Monitor and analyze customer networks, systems, and security appliances.
  • Collaborate with customers' primary field engineers as needed.
  • Maintain accurate records of customer technical information.


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