Lead Room Service Team Member

1 week ago

London, Greater London, United Kingdom Ham Yard Hotel Full time

About Us


Firmdale Hotels is a renowned international group of luxury hotels and bars, recognized for their unique interiors and exceptional service.



The Opportunity


We are seeking an experienced and passionate Lead Room Service Team Member to join our vibrant team at Ham Yard Hotel, one of our flagship properties in the heart of London.



Job Description


This pivotal role involves overseeing the daily operations of our room service department, ensuring efficient and high-quality service delivery. You will work closely with senior management and lead a team of dedicated professionals, fostering a positive environment based on teamwork, mutual respect, and open communication.



Responsibilities:



  • Oversee the daily room service operations to ensure timely and accurate delivery of services to guests.
  • Ensure all room service areas meet exceptional standards of cleanliness, presentation, and organisation.
  • Work closely with other departments to guarantee smooth operations and enhance guest satisfaction.
  • Lead, inspire, and support your team, promoting a culture of excellence and customer-focused service.
  • Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
  • Monitor inventory levels, coordinate replenishment, and manage stock levels with the procurement team.
  • Collaborate with senior management to develop and implement strategies that exceed guest expectations.
  • Uphold company policies, ensuring compliance with health, safety, and sanitation standards through regular inspections and audits.
  • Act as a representative of Firmdale Hotels, embodying our values and promoting our brand and services.


What We Offer


We offer a competitive salary of £35,000 per annum, plus service charge, and a range of benefits including access to Wagestream, health cash plan, discounted cinema tickets, gym membership, travel, retailers, and restaurants, complimentary meals on shift, referral bonus scheme, flexible scheduling, dry cleaning service, enhanced holiday allowance, season ticket loan, ongoing training and development, and more.



Requirements


To be successful in this role, you will need:



  • Proven experience in leading and managing a team within a hospitality setting.
  • Exceptional attention to detail and a commitment to excellence.
  • A passion for providing first-class customer service.
  • Strong organisational and communication skills.
  • Ability to thrive in a fast-paced, dynamic environment.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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