Room Service Team Member

3 days ago


London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London's Room Service team is seeking a skilled Dining Experience Specialist to deliver exceptional service to our discerning guests.

Key Accountabilities

  1. Perform pre-service and post-service procedures as per standard, handle guest inquiries, complaints, and special requests efficiently and professionally.
  2. Clearly understand and execute data entry standards when receiving guest orders and requests from various mediums and phone calls.
  3. Maintain exceptional menu knowledge, focusing on preferences and allergens, and comply with health and safety regulations.
  4. Effectively utilize POS systems, reservation systems, and hotel applications to process payments and manage inventory accurately.

General Requirements

  • Prior experience in a similar role within a luxury environment.
  • Strong knowledge of food and beverage principles.
  • Positive, flexible, and adaptable attitude.
  • Excellent time management and organization skills.

Benefits and Perks

We offer a comprehensive benefits package, including:

  • An estimated salary of £38,000 - £48,000 per annum, based on experience.
  • Generous service charge distributed equitably among colleagues.
  • Enhanced life insurance and company pension contributions.
  • Exclusive access to state-of-the-art facilities, including a gym, fitness classes, relaxation room, and nursing mothers' room.
  • Complimentary meals at our colleague restaurant, offering healthy 24/7 food options.
  • On-site occupational health and safety nurse and wellbeing education sessions.

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