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IT Support Specialist

2 months ago

Dartford, Kent, United Kingdom Pearson Whiffin Recruitment Ltd Full time

IT Support Engineer Opportunity in Kent

About the Role:

We are seeking a skilled IT Support Engineer to join our team in Kent. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities:

  • Provide timely and effective technical support to users via phone, email, and in-person.
  • Troubleshoot and resolve hardware and software issues, including installing and configuring computer systems and networks.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Administer Microsoft 365 and other IT systems.
  • Collaborate with the IT Manager and Management Team on ad-hoc projects and initiatives.

Requirements:

  • 2+ years' experience in a 1st/2nd line support role.
  • Good knowledge and experience of ITIL Best Practice.
  • Knowledge and experience of working with MS AD, MS Exchange, MS 365, Windows 10, and VPN.
  • Passionate about IT and providing customer service.

What We Offer:

We offer a competitive salary, excellent benefits, and opportunities for career development. If you are a motivated and skilled IT professional looking for a new challenge, please apply.