Glass Industry Operations Coordinator

3 days ago


Gateshead, Gateshead, United Kingdom Blue Octopus Full time
About the Role

We are seeking a highly organized and skilled Administrative Services Officer to join our team at Blue Octopus. As an Administrative Services Officer, you will play a vital role in supporting our office team and maintaining excellent customer service.

Key Responsibilities
  • Provide timely responses to customer queries via phone, email, and reception desk.
  • Handle customer inquiries, requests, complaints, and claims, resolving them within agreed timescales.
  • Maintain accurate customer logistics data, including delivery requirements.
  • Enter quotations and orders through ALCIB system and raise purchase orders via SAP.
  • Coordinate communications with customers and internal departments.
  • Communicate and cooperate with management on Health & Safety issues.
  • Perform general office administration duties, including maintaining daily work records.
Requirements
  • Able to organize and prioritize workloads to meet deadlines.
  • Identify issues requiring timely resolution.
  • Work under pressure in a busy office environment.
  • Confident in using Microsoft 365 IT packages (Outlook, SharePoint, Word, Excel).
  • Experience with SAP or similar business systems (full training provided).

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