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Resident Liaison Officer
2 months ago
About the Role:
Southern Housing is seeking a highly organized and customer-focused Resident Liaison Officer to join our Reactive Repairs team on a 6-month fixed-term contract, with potential for extension or permanence.
Key Responsibilities:
- Liaise with residents to deliver estate services, planned re-investment, and maintenance works, and projects.
- Manage and resolve complaints with a high level of service.
- Collaborate with residents to shape services and identify requirements.
- Travel to various sites and have a full UK driving license.
Requirements:
- Experience in facilitating resident involvement forums and focus groups.
- Excellent communication and interpersonal skills.
- Knowledge of key factors and methods for sustaining, promoting, and ensuring effective resident involvement and consultation.
- Ability to provide a customer-focused, high-quality service and manage complaints.
About Southern Housing:
We are a leading housing provider with over 77,000 homes across the UK, dedicated to delivering excellent services and improving our resilience. We are committed to creating a diverse and inclusive culture where everyone feels valued and respected.