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Resident Liaison Officer

2 months ago


Sittingbourne, United Kingdom Southern Housing Full time

About the Role:

Southern Housing is seeking a highly organized and customer-focused Resident Liaison Officer to join our Reactive Repairs team on a 6-month fixed-term contract, with potential for extension or permanence.

Key Responsibilities:

  • Liaise with residents to deliver estate services, planned re-investment, and maintenance works, and projects.
  • Manage and resolve complaints with a high level of service.
  • Collaborate with residents to shape services and identify requirements.
  • Travel to various sites and have a full UK driving license.

Requirements:

  • Experience in facilitating resident involvement forums and focus groups.
  • Excellent communication and interpersonal skills.
  • Knowledge of key factors and methods for sustaining, promoting, and ensuring effective resident involvement and consultation.
  • Ability to provide a customer-focused, high-quality service and manage complaints.

About Southern Housing:

We are a leading housing provider with over 77,000 homes across the UK, dedicated to delivering excellent services and improving our resilience. We are committed to creating a diverse and inclusive culture where everyone feels valued and respected.