Customer Service Liaison
1 month ago
To provide a first point of contact for individuals experiencing homelessness, housing threats, and general housing enquiries.
Manage customer interactions through various channels, including phone, post, email, and online referrals.
Accurately record customer information and determine the most suitable team to handle their query.
Ensure safeguarding concerns are addressed in accordance with established policies and procedures.
Record customer details in a timely and accurate manner, including relevant information and ensuring customers are aware of required documentation.
Request necessary information/documents from the public as part of the housing application process.
Update required customer monitoring systems and support other housing team members with administrative tasks as needed.
Key SkillsA good understanding of Microsoft Office applications, including Excel, Word, and Outlook.
Effective verbal and written communication skills to interact with the public and professionals.
A basic knowledge of safeguarding policies and procedures.
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